Call Flow Platform
The unified customer service platform that the whole company can use to communicate with their customers.
IVR journey
Call Routing
Office Time Schedule
Click to Call
In Call Transfer
How Chat2friend Works on Cloud
It can be useful for gathering actionable customer information and meeting customer expectations in a timely manner,
thus eliminating wait-times and increasing chances of giving continuous business.
Features
We help businesses to track everything from A to Z at customer service.
IVR Journey
Use a highly intuitive different IVR scenarios in which caller experience your customer support system. Create complex IVR flows in just few simple clicks.
To Know More
Call Routing
Stay connected with callers with different and multiple types of transfer options like round robin, random & sequential routing.
Office Time Schedule
It helps in deciding about the Working Business hours/days for the members. It helps in creating a work structure for the members in the group to avoid any hassle.
Click To Call
Allow your member to directly call from the platform on caller mobile numbers first and then patching with your company executives instantly.
In Call Transfer
It enables to divert an existing active call to another number using a simple transfer button. It helps to reduce your important caller calls churn ratio.